Jay is a seasoned Staffing and Recruitment Process Outsourcing (RPO) industry professional with more than 15 years of experience. Jay has immense knowledge of working with various Managed Service Providers (MSP) and recruitment organizations which has helped him to get expertise in Client Service and Account Management. Throughout his career, Jay has cultivated a well-earned reputation for excellence in sales, service delivery, process formulation, performance management, SLA management and team building/mentoring. Jay is passionate about driving continuous improvement Client Service and Service Excellence.